Shipping policy

Where we ship from

We're based in Toronto, Canada, and every order ships from right here — no month-long wait from an overseas warehouse.

Where we ship to

Canada and the United States. Pricing is shown in your local currency (CAD or USD) at checkout.

Current status: pre-order

We're currently taking pre-orders — items ship in September. Reserve yours now and we'll email you the moment it's on its way. Once stock is in hand, everything below reflects our standard ongoing shipping timelines.

Processing time

Once your order is in stock, we dispatch within 1–2 business days, with tracking on every order.

Delivery time (after dispatch)

Canada — Ontario: 3–5 business days (Standard) or 1–2 business days (Express)
Canada — other provinces: 5–8 business days (Standard) or 1–2 business days (Express)
United States: 5–10 business days (Standard) — we ship from Canada, and without a US warehouse yet, cross-border transit takes a little longer than domestic Canadian delivery.

Express is a paid speed upgrade, shown as an option at checkout alongside Standard.

Free shipping

Standard shipping is free on orders over $69 CAD ($75 USD). Below that threshold, shipping is calculated at checkout based on your address. Express shipping is available for an additional fee, or free above a higher threshold in some regions — exact rates are always shown at checkout before you pay.

Duties & customs (US orders)

Every US-bound order now has duties calculated and shown as a line item at checkout — there are no duty-free thresholds anymore, so this applies even to small orders. What you see at checkout is what you pay; there are no surprise charges collected at the door.

Tracking

Once your order ships, you'll get an automatic email with your tracking link.

Holiday shipping deadlines

Cutoff dates for guaranteed holiday delivery are posted on our homepage and announcement bar closer to the season — check there for the current Christmas order deadline.

Questions

Email hello@daidaisquishy.com — we answer within 24–48 hours, and it's one of us, not a call centre.